AirSprint Legacy 450 cockpit view

Ask a Director of Flight Operations

AirSprint’s Director of Flight Operations, Adam Fallwell, shares some insights into business aviation interviews, hiring and work/life balance.

AirSprint Adam T FallwellAdam Fallwell

Director, Flight Operations
Captain E550, Embraer Praetor 500/Legacy 450
Total Hours: 5,000
Age: 38

Q: How should candidates prepare for a business aviation interview? What should they expect?

A: When preparing for a business aviation interview, a candidate should ensure they have a full understanding of the company’s background, operations and clientele. Be prepared to answer questions specific to customer service and ensuring client care, along with the usual Crew Resource Management and flight operations questions. At AirSprint, we have our pilot career guide which details our core values (Safety, Service, People, Integrity, Humility, Community). I expect our candidates to know these values and to speak about which ones are most important to them and why. Again, we are trying to establish the person’s attitude, personality, experience and work ethic in order to determine whether they fit the AirSprint culture.

Q: What are the essential qualities you look for when hiring pilots?

A: AirSprint has always been a customer service company. When we are hiring, some of the most important qualities are a good customer service background, enthusiasm and the dedication to go above and beyond for the satisfaction of our Fractional Owners. Obviously, we require all pilot candidates to meet our minimum levels of flight experience and flight hours, but that is only a small part of the picture. A pleasant outgoing personality, a love for aviation and piloting, and an overall friendly professional attitude are all important requirements.

Q: What is AirSprint’s position on work/life balance?

A: AirSprint is fairly unique in the Canadian private aviation market because we provide an airline-like schedule within a corporate flying world. Pilots use our fair-share preferential bidding software to bid on their days off within any given 28-day period. We have several schedule combinations available within that time frame and we make sure our pilots always get home for their days off, while adhering to all flight and duty regulations. Our goal is for pilots to work less than half the year – and the typical schedule will ensure this is true. A good work/life balance is important, especially when pilots are away from home so often. Our schedule allows for lots of time with family and friends.

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