What Types Of Jobs Does AirSprint Offer?

As a Flight Supporter, you play a key role in ensuring everything runs smoothly and all our flights are setup for success. From making flight plans, booking crew travel and accommodation to global logistics, our Flight Supporters take the utmost care of our clients and pilots. Flight Supporters with AirSprint is a dynamic, exciting, and rewarding role making it happen day in and day out.

The primary focus of the Flight Supporter is to ensure logistics for each flight are efficiently organized and entered into the operations software system. Equally important, a Flight Supporter offers direct support to the Pilot-in Command (PIC) by effectively communicating trip itineraries, supporting documents and preliminary flight plans. This position proactively creates group awareness of changing operational environments and adjusts services to the PIC and the aircraft in response.

In this role you will:

• Complete all operational logistics for each trip assignment
• Communicate overseas flight requirements with third party international trip planning once approved by the Duty Manager
• Prepare preliminary flight plans and provide supporting weather details for aircrew
• Effectively communicate flight details and provide supporting documents to aircrew in a timely manner
• Assist with flight following as required by the Company Operations Manual and CARs 604/704 (Class C)

To be successful in this role, you will have:

• At least 1 year of related experience facilitating operational logistics, preferable in an aviation or transportation
• Experience in MS Office and MS Windows 
• Exceptional customer service skills

Bonus points if you have:

• Experience with flight planning techniques, tools, and software, inclusive of understanding weather, NOTAMs, aircraft performance, and weight and balance implications
• Knowledge of Transport Canada regulations and standards
• Completed Transport Canada’s Flight Dispatcher Generic Written Examinations (FDOPS and FDMET)
• Previous experience in the aviation industry

You’ll fit right in if you:

• Thrive in a fast-paced, agile environment
• Are a humble team player and are ready to pitch in wherever you’re needed
• Use data to drive your decisions
• Focus on getting things right, down to the last detail
• Enjoy providing exceptional customer service
• Easily learn new software, processes, and tasks

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As a Personal Flight Concierge, you play a key role in our customer's overall experience. The primary focus of the Personal Flight Concierge is to predictively and proactively raise the Owner’s trip requests, ensuring these bookings are accurate, customized, and communicated.  Once a trip becomes active, the secondary focus is to monitor, communicate, and respond to client needs. The collective focus is to provide exceptional customer service; therefore, there is an element of quality control within this role.

In this role you will:

• Manage urgent flight requests, taken via phone, email or the AirSprint App
• Compile client travel needs, assemble trip details and load the details into the fight scheduling software
• Collect and file the necessary travel documentation sent by travelers
• Run a report of the missing information for the next 4 days’ flights and contact travelers if necessary
• Coordinate client in-flight requests, such as the level of cabin service, cabin configuration and other special requests for the upcoming flights
• Run a report of the flights for the following 2 days and highlight the special requests for the Booking Coordinator
• Conduct quality control checks for ground logistics, in-flight requests and trip details for flights affected prior to the Booking Coordinator’s shift

To be successful in this role, you will have:

• Post-secondary education in Travel or Hospitality or Public Relations or Communications.
• Written and oral proficiency in English.
• Experience in MS Office and MS Windows.
• Exceptional customer service experience.

Bonus points if you have:

• Written and oral proficiency in French.  
• Previous experience working with high-end clientele, including VIP clients

You’ll fit right in if you:

• Have experienced success while working night shifts
• Can work without supervision while maintaining AirSprint’s standards of quality, safety and outstanding customer service
• Work at a faster-than-average pace
• Are attentive to details and both quick and accurate in handling them
• Are actively concerned about the timeliness, as well as the accuracy, of any work for which you are responsible
• Derive satisfaction from helping others and like to feel part of a secure team

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As a Flight Follower within our Integrated Operations Control Centre (IOCC) team, you are responsible for supporting and following all the flights to their destinations. Flight Follower plays an integral role in ensuring that AirSprint aircraft are safely and efficiently monitored in accordance with the established standards and regulations. As part of the Operations Control team while performing functional role of a Flight Follower, you would enthusiastically demonstrate AirSprint’s corporate value of service in everything you do.

The primary focus of the flight Follower is to closely monitoring the locations and statuses of the aircraft to ensure proper adherence to procedures throughout all flight phases are communicated to the Owner Services team and Duty Managers. Equally as important, a Flight Follower will actively communicate and coordinate with the Owner Services team as required to ensure the arrangement of Owner’s requests for ground logistics are aligned with the flight schedules. This position plays a key role in enabling our team to go over and beyond, working collaboratively to provide reliable and efficient travel experience and exceptional customer service to our Owners each time they fly with us.

In this role you will:

• Monitor the location and status of all active and scheduled flights
• Communicate detailed and timely updates to the Owner Service team and Duty Managers
• Maintain awareness of weather conditions on-route and bring any potential issues to the attention of Duty Managers
• Effectively and efficiently communication with all active flights
• Proactively update customs and the Fixed Base Operator (FBO)’s on flight schedules, changes and anticipated arrival times
• Active communication and coordination with the Owner Services team to ensure the arrangement of Owner’s requests for ground logistics are aligned with the flight schedules
• Consistent review and maintenance of flight logs
• Regularly inputting data into post-flight records, and any additional responsibilities that are assigned by the Operations Control Manager will be required

To be successful in this role, you will have:

• At least 1 year of related experience or an equivalent combination of experience and education/training
• Excellent written and oral communication skills
• Experience in MS Office (Word, Excel, and Outlook)
• In-depth understanding of the Transport Canada regulations and standards

Bonus points if you have:

• Previous experience working in the aviation industry
• In-depth understanding of the Transport Canada’s Flight Dispatcher Generic Written Examinations (FDOPS and FDMET)
• Capable of interpreting weather reports

You’ll fit right in if you:

• Thrive in a fast-paced, agile environment
• A humble team player and enjoy in working in collaborative environments
• Demonstrate effective oral and written communication skills
• Focus on getting things right, down to the last detail
• Enjoy providing exceptional customer service
• Easily learn new software, processes, and tasks
• A passionate enthusiast for aviation
• A highly organized individual with strong multi-tasking and time-management skills
• Demonstrate integrity, honesty, and can maintain confidentiality with sensitive information

 Schedule:

It should be noted, this role works a 4-on-4 off schedule on a rotating shift that includes days, evenings, weekends, and night shifts.

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As a Duty Manager, you play a key role in ensuring the efficient scheduling of aircraft and aircrew while maintaining a focus on safety and providing an exceptional owner experience. In this role you would provide operational oversight and support through the start-to-end flight process, working closely with the Owner Services, Flight Operations and Operations Control teams.

The primary focus of the Duty Manager is to provide oversight of flight logistics in collaboration with the Owner Services and Flight Support teams. Equally important, a Duty Manager offers support to their team, by providing coaching and assisting personnel when needed. 

In this role you will:

• Provide quality oversight through reviewing and approving booking and revision details, and flight logistics in collaboration with the Owner Services and Flight Support teams.
• Ensure the start-to-end flight process is performed in a safe, timely and efficient manner.
• Liaise with Flight Operations team to ensure the efficient scheduling of flights and aircrew while ensuring adherence to Canadian Aviation Regulation (CARs) regulations and FRMS policies.
• Manage timely, positional oversight of the aircraft via the published flight following procedures and alerting.
• Assist the Duty Pilot(s) with airport & route assessments.
  
  • Liaise with maintenance department to ensure aircraft are assigned in accordance with forecast maintenance schedules
  • Maintain awareness of items and restrictions affecting the scheduling of aircraft as per the Minimum Equipment List (MEL) and subsequently update the aircraft database with deferred defect issued by Maintenance.
  • Prepare and distribute operational briefs
  • Communicate empty legs to applicable Owners.
  • Support Owner Services and Flight Support teams as required as well as act as the custodian of aircraft when not under the authority of a Pilot in Command (PIC).
• “Shift manage the floor” by knowing all the roles, ensuring team harmony, coaching, identifying, and assisting personnel in need of help.

To be successful in this role, you will have:

• At least 2 years of related experience including experience facilitating logistics. Related aviation experience is beneficial.
• Experience in MS Office and MS Windows 
• Knowledge of Transport Canada regulations & standards
• Previous experience as a team lead
• Experience with flight planning techniques, tools, and software, inclusive of understanding weather, NOTAMs, aircraft performance, and weight and balance implications

Bonus points if you have:

• Completed Transport Canada’s written examinations for Commercial Pilot Aeroplanes (CPAER) and Instrument Rating (INRAT)
• Completed Transport Canada’s Flight Dispatcher Generic Written Examinations (FDOPS and FDMET)
• Written and Oral Proficiency in French 

You’ll fit right in if you:

• Communicate effectively, both verbally and in writing.
• Are able to effectively manage time and stay organized within a dynamic, high-pressure environment.
• Are passionate about providing exceptional customer service
• Have a high attention-to-detail
• Act with integrity and honesty and can maintain confidentiality with sensitive information
• Have great judgement and decision-making skills.
• Are a humble team player and are ready to pitch in wherever you’re needed.
• Can roll with the punches without getting flustered

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As an Aircraft Maintenance Engineer (AME) you will demonstrate a passion for aviation and provide exceptional service formed from the foundation of AirSprint's introduction of Fractional Jet Ownership to Canada in 2000. Today, each of our dedicated staff is passionate about delivering a private aviation experience that positively contributes to successful Canadians' personal and professional lives. We do this with values of "Safety, Service, People, Integrity, Humility, and Community".

The primary focus of an Aircraft Maintenance Engineer is to provide successful Canadians with a better choice for optimizing their time by enhancing the private jet ownership experience with industry-leading safety standards, exceptional turn-key service, and increased flexibility, all at a fraction of the cost personalized for their individual needs.

We want our AME's to prioritizes safety, dispatch reliability, and efficiency; we ensure that every airplane in the fleet is maintained in excellent mechanical condition.

To be successful in the AME - M2 role, you will have:

• Transport Canada AME M1 or M2 License
• Ability to obtain and maintain a valid Restricted Area Identity Card (RAIC)
• Canadian Passport
• Driver’s license

In this role you will:

• Complete scheduled and unscheduled maintenance on AirSprint’s fleet of modern business aircraft in accordance with Transport Canada’s regulations and standards.
• Carry out repair, servicing, and troubleshooting of aircraft and components according to specifications, company manuals and established procedures.
• Troubleshoot and repair advanced aircraft mechanical and electrical systems utilizing comprehensive, and up to date technical resources with full support from the manufacturer.
• Perform maintenance on Turbo Fan aircraft equipped with Full Authority Digital Engine Controls (FADEC).
• Work with advanced avionics packages comprised of leading-edge technology.
• Report issues affecting the serviceability or safety of aircraft.

Bonus points if you have:

• Current experience on aircraft type (Cessna 525 series, Embraer 545/550)
• Current experience with Garmin G3000 or Collins Proline Fusion avionics suites
• Current experience on Honeywell HTF7000 or Williams FJ44 powerplants
• A valid YYC or YYZ Airside Vehicle Operators Permit (AVOP)

You’ll fit right in if you:

• Can identify hazardous or potentially hazardous situations and take appropriate action to maintain a safe environment for yourself and others.
• Are able to effectively operate and complete work with little direction.
• Are a humble team player and are ready to pitch in wherever you’re needed.
• Are passionate about providing exceptional customer service.
• Are detail-oriented and strive to provide high-quality work.
• Communicate effectively, both verbally and in writing
• Act with integrity and honesty and foster respectful interactions.
• Have great judgement and decision-making skills.

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As a Pilot at AirSprint, you are required to be highly proficient, adaptable, and able to work unsupervised while using sound pilot decision making to ensure a safe and efficient private aviation experience to our fractional owners.

The primary focus for our Pilots is to ensure the safe and efficient operation of AirSprint aircraft throughout the Americas, Hawaii, and Europe. Being a customer service focused operation, all pilots are required to deliver a high level of personalized service to our fractional owners while maintaining a professional and safe attitude at all times.

In this role you will:

• Operate aircraft safely and in accordance with company policies, procedures, and guidelines
• Adapt to unknown destinations and routes with management support
• Adapt to changes in daily operations during available reserve days
• Arrange some aspects of customs for international trips
• Update Customs, FBO’s and other service providers as operationally required
• Ensure timely response to irregular operations while offering exceptional customer service
• Answer the Dispatch/Flight Coordination related emails and phone calls
  
  

To be successful in this role, you will have:

• A Canadian passport or resident status with applicable visas to travel freely within Canada, the United States, Mexico, the Caribbean islands, South America, and Western Europe
• Ability to travel for training purposes to the United States as a passenger
• Ability to obtain a Restricted Area Identity Card (RAIC)
• Ability to obtain Corporate and Private CANPASS privileges
• Successful completion of a criminal background check
• Ability to regularly lift/push/pull at least 30 pounds
• A High School Diploma or equivalency (e.g. G.E.D.)

Captains:

4,000 hours total time
1,000 PIC
Airline Transport License (ATPL)

First Officers:

1,500 hours total time
250 hours PIC

Commercial Pilot License (CPL) and Intermediate Airline Transport Rating (IATRA), or ATPL exams written.

Bonus points if you have:

• A degree or diploma in Aviation from a recognized post-secondary institution.
• Jet experience, time on type and corporate experience.
  
  

You’ll fit right in if your values match ours:

• Safety – Looking out for one another to avoid injuries from occurring.
• Service – Helping our internal and external customers as much as we can.
• Humility – Finding and learning ways to make ourselves better.
• People – Understanding that we may have our differences, we have more common than we realize to work together.
• Integrity – Understanding that if we make a mistake, take responsibility for it and learn from it.
• Community – Giving a helping hand to those in our communities that need some support.

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