Introduction
AirSprint fosters a culture of diversity, equity, and inclusion. We remain committed to creating and maintaining a barrier-free workplace that supports the full participation of all individuals, including persons with disabilities. Throughout our initial three year reporting period, AirSprint evaluated accessibility across our operations, workplace practices, facilities, and customer experience. We continue to do so, while identifying opportunities for ongoing improvement.
AirSprint’s Accessibility Plan considers the following principles, as set out in the Accessible Canada Act.
- All persons must be treated with dignity regardless of their disabilities.
- All persons must have the same opportunity to make for themselves the lives that they are able and wish to have regardless of their disabilities.
- All persons must have barrier-free access to full and equal participation in society, regardless of their disabilities.
- All persons must have meaningful options and be free to make their own choices, with support if they desire, regardless of their disabilities.
- Laws, policies, programs, services, and structures must take into account the disabilities of persons, the different ways that persons interact with their environments, and the multiple and intersecting forms of marginalization and discrimination faced by persons.
- Persons with disabilities must be involved in the development and design of laws, policies, programs, services, and structures.
- The development and revision of accessibility standards and the making of regulations must be done with the objective of achieving the highest level of accessibility for persons with disabilities.
General
For inquiries about this Plan or about accessibility at AirSprint, to request alternate formats of this Plan, or to provide feedback, please contact us in one of the following ways:
Contact:
HR Director
By mail:
AirSprint Private Aviation
1910 McCall Landing NE
Calgary, Alberta T2E 9B5
Email:
humanresources [at] AirSprint.com
Telephone:
1.403.539.8117
Feedback
AirSprint welcomes feedback related to accessibility and inclusion. Feedback may be submitted anonymously by mail, by telephone with caller ID disabled, or through an anonymous email account. Where contact information is provided, AirSprint will acknowledge receipt of the feedback in the same manner in which it was received.
Feedback gathered will to support our efforts to identify barriers and improve accessibility throughout the company.
Alternate Formats
Alternate formats of the Accessibility Plan, which includes the description of the feedback process, are available as follows:
- Audio
- Large print
- Braille
- Electronic (an electronic format that is compatible with adaptive technology that is intended to assist persons with disabilities)
Print, large print, and electronic formats of this Plan will be provided within 15 days of a request. Braille or audio formats of this Plan will be provided within 45 days of a request.
Definitions from the Accessible Canada Act
“Barrier” means anything – physical, architectural, technological, or attitudinal, anything that is based on information or communications, or anything that is the result of policy or a practice – that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication, or sensory impairment of a functional limitation.
“Disability” means any impairment, including a physical, mental, intellectual, cognitive, learning, communication, or sensory impairment – or a functional limitation – whether permanent, temporary, or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.
Focus Area 1: Employment
AirSprint employs over 400 employees. The company supports an inclusive and accessible recruitment experience; our website highlights our goal of a welcoming and representative workplace. Accommodation is available throughout all stages of the recruitment and selection process, and candidates are encouraged to communicate any accessibility requirements as early as possible. Accessibility language is incorporated into job postings, interview communications, and onboarding materials.
Managers and Human Resources work collaboratively with employees requiring workplace accommodations, including those related to physical workspaces, environmental sensitivities, and neurodiversity.
AirSprint evaluates workplace policies and practices to ensure accessibility considerations are integrated into the employee experience.
Focus Area 2: The Built Environment
AirSprint is focused on reducing physical barriers within our workplaces and facilities. AirSprint’s facilities and assets are both owned and leased, and include office spaces, hangar spaces, and different aircraft types. Accessibility considerations are incorporated into workspace planning, office enhancements, and operational reviews.
Employees and Owners accessing our facilities benefit from features such as accessible washrooms in key locations, wide hallways, automatic doors, and convenient access to parking and aircraft boarding areas where operationally feasible. Ergonomic office equipment is considered for new workspace purchases and situationally based on employee accommodation requests.
Our Hybrid Work policy allows employees flexibility in their physical work location. For positions that have been deemed suitable for hybrid work, employees can work both remotely and in-office, which may address potential barriers resulting from the physical workspace.
Our Accommodation policy outlines AirSprint’s duty to accommodate and describes the accommodation process for all employees. Accommodations resulting from accessibility issues in our physical workspaces are facilitated as required.
Accessibility remains a key consideration in future facility planning and improvements.
Focus Area 3: Information and Communication Technologies (ICT)
AirSprint leverages Microsoft Office 365 products, which provide a range of built-in accessibility features supporting employees and Owners with varying accessibility needs, including visual, hearing, mobility, learning, and cognitive considerations.
Many of AirSprint’s operational systems remain web-based and continue to benefit from browser accessibility functionality such as live captioning, keyboard navigation, image descriptions, and screen reader compatibility.
Following the launch of AirSprint’s updated website in late 2024, additional refinements were completed to further improve accessibility and usability. Ongoing enhancements focused on readability, colour contrast, navigation consistency, and compatibility with assistive technologies.
AirSprint monitors website accessibility standards and best practices to support an inclusive digital experience for all users. The company website endeavours to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1. The AirSprint website uses code compliant with W3C standards for HTML/CSS, which displays correctly in current browsers.
Many optimal navigation considerations are in place, including consistent navigation elements throughout the site, essential links at the top, buttons that are clickable without a mouse, and multiple search paths. We are working to refine potential keyboard traps and the different reactions between focus and activation.
From a comprehension perspective, all essential information for buttons, graphics, and images is described using alt text. Furthermore, across the website, colour contrast is at least 4.5:1, form fields have accurate labels, all headings are in a logical order—and large text options, specific page titles/metadata, and reflow functionality are in place.
Focus Area 4: Communication, Other Than ICT
AirSprint is committed to providing accessible communication materials for employees, Owners, and external stakeholders. Alternative formats for internal and external communications and marketing materials are made available upon request within legislated timelines. AirSprint will provide print, large print, and electronic formats within 15 days of a request. Braille or audio formats will be provided within 45 days of a request.
Teams are encouraged to consider accessibility when preparing presentations, communications, and training materials, including the use of readable formatting, descriptive text, and accessible document structures.
Focus Area 5: The Procurement of Goods, Services, and Facilities
Accessibility considerations are incorporated into AirSprint’s procurement practices wherever reasonably possible. When evaluating goods, services, and facilities, AirSprint considers accessibility features and usability to support an inclusive environment for employees and Owners.
Common barriers include a lack of awareness of accessibility requirements during procurement, challenges in finding goods or services with accessibility features, and the absence of industry standards for certain products. To address these barriers, AirSprint is considering the addition of a dedicated procurement role that, among other things, could provide consistent guidance on accessibility considerations, promote market research and analysis, and encourage contractors to prioritize accessibility in their proposals.
Focus Area 6: The Design and Delivery of Programs and Services
AirSprint provides Disability Awareness Training to employees who work directly with Owners as part of the employee onboarding and orientation process. The training supports employees in understanding accessibility requirements and responding appropriately to accommodation needs.
Accessibility requirements for Owners are addressed as necessary, including coordination of individual travel needs and communication of accessibility-related preferences where appropriate.
Focus Area 7: Transportation
AirSprint provides accessibility assistance to Owners as required. Notes are placed on Owners’ files detailing any specific requirements, such as proper transport of mobility aids (e.g. in-cabin vs cargo storage), trained transfer assistance for individuals with mobility restrictions, special customs requirements resulting from specific health concerns, accommodations to support neurodiverse individuals, or supports for individuals with neurodegenerative diseases.
Employees coordinate with Owners and Fixed Base Operators (FBOs) to support accessible travel arrangements and boarding processes where necessary.
Aisle Chair Familiarization training is offered to operational support, maintenance, flight operations, and owner services employees, to support our Owners who require wheelchair assistance when boarding and deplaning our aircraft.
Focus Area 8: Provisions of CTA Accessibility-Related Regulations
AirSprint is subject to and compliant with the following CTA accessibility-related regulations:
- Personnel Training for the Assistance of Persons with Disabilities Regulations
- Accessible Transportation Planning and Reporting Regulations
Focus Area 9: Consultations
AirSprint gathers employee feedback regarding accessibility and inclusion, primarily via the company’s Health and Safety Policy Committee and Safety Action Group. Employees are encouraged to identify barriers, share workplace experiences, and provide suggestions for improving accessibility across the company.
Feedback themes highlight opportunities related to physical workspace accessibility, inclusive leadership education, and awareness of mental health and invisible disabilities.
AirSprint will continue to use this feedback to guide future accessibility priorities and initiatives.
Feedback Received
AirSprint has not received any formal accessibility complaints to date. The company is committed to reviewing all accessibility-related feedback thoughtfully and using it to support continuous improvement across our workplace and services.
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AirSprint Accessibility Plan Progress Report (2025)