Booking Coordinator

Position: Booking Coordinator
Reporting to: Owner Services Manager
Location: Calgary, Alberta
Type: Full-Time / Permanent

A passion for aviation and providing exceptional service formed the foundation of AirSprint's introduction of Fractional Jet Ownership to Canada in 2000. Today, each of our dedicated staff is passionate about delivering a private aviation experience that positively contributes to successful Canadians' personal and professional lives. We do this with values of "Safety, Service, People, Integrity, Humility, and Community."
 
AirSprint's mission is to provide successful Canadians with a better choice for optimizing their time by enhancing the private jet ownership experience with industry-leading safety standards, exceptional turn-key service, and increased flexibility, all at a fraction of the cost personalized for their individual needs.

The Big Picture:

Have your career take off with us! As a Booking Coordinator with our Owner Services team, you are dedicated to providing outstanding customer service through coordinating Owner in-flight and ground logistics requests. This role will work closely with the Owner Services and Operations Control teams to ensure Owner requests are arranged in preparation for their flights.

In this role you will:

• Collaborate with Personal Concierge team to coordinate any in-flight requests made by Owners, including, cabin service attendant, level of cabin service, cabin configurations, special commissary, or any other service add-ons.
• Monitor, communicate, and respond to the Owner’s needs as assigned by the Owner Services team.
• Process any owner requests, ensuring these bookings are accurate, customized, and communicated.
• Conduct two-day out, quality control checks to ensure accuracy of trip package information
• Conduct one-day out, quality control checks to confirm ground logistics and in-flight requests will be ready and correct (i.e., catering, special commissary, transportation, cabin configurations, expediting of unaccompanied goods, passenger mobility aids, etc.)
• Provide billable cost details to AirSprint’s Accounting team for Owner requests that are beyond the regular service level defined in their contract.
• Collaborate with Duty Manager(s) to complete day-of-flight quality checks to ensure the Owner’s ground logistics and in-flight requests are on time and correct.

To be successful in this role, you will have:

• Post-secondary education in Travel or Hospitality or Public Relations or Communications
• A minimum of 1 year of related customer service experience.
• Written and Oral Proficiency in English
• Proficiency using MS Office including Word, Excel and Outlook
• Exceptional customer service experience

Bonus points if you have:

• Written and Oral Proficiency in French
• Experience in the aviation industry
  
  

You’ll fit right in if you:

• Communicate effectively, both verbally and in writing
• Are passionate about providing exceptional customer service
• Have strong organization skills and a high attention-to-detail
• Act with integrity and honesty and can maintain confidentiality with sensitive information
• Have great judgement and decision-making skills
• Are a humble team player and are ready to pitch in wherever you’re needed
  
  

Schedule

• This position works a shift that includes days, evenings, and weekends.

We think you’ll like working with us because:

• We care about your health and well-being and offer an employee assistance program, extended health care benefits, dental and vision benefits and paid time off.
• We value your contribution to our success and provide a competitive salary and an RRSP matching program.
• We have a great team, and we work hard together toward common goals and with a passion for excellence.
• We offer family and friends flight benefits.
• We respect, honour, and celebrate the diversity of our employees as we know our differences make us better. Our core value of "Community" means we’re focused on equity, diversity, inclusion, anti-racism, and reconciliation.
  
  

We would like to invite you to apply for our position of Booking Coordinator and have your career take off with us. Interested applicants should submit a cover letter and resume by email only. 

Thank you for your interest, only those selected for an interview will be contacted.

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